Terms and Conditions


  1. Your order must be placed exactly as you’d like it. If you change your mind about your order, once an order is placed, any changes will incur a further charge. If you make a mistake when placing your order, then you must contact us - by email (info@personalisedcufflinks.co.uk) - no more than 12 hours after placing your order, otherwise you may still be charged, in full, for the order placed

  2. It is imperative that you gain permission from the holder of any copyrighted/trademarked material that you wish to have printed/engraved onto your product(s). By placing an order with us, you confirm that permission has been sought, where required.

  3. Payment can be made via Paypal. It is important to note that you are not required to have a PayPal account to use PayPal – you may checkout as a guest with your debit/credit card. This also ensures additional security for your payment.

  4. We reserve the right to refuse any order for reasons of indecency or offence.

  5. If, for some reason, your order has come through the website incorrectly priced, we will adjust the price & charge you the difference (eg. where an order is placed as an engraved order, instead of a printed order.) Obviously, we will refund your order if you are not happy with this.

  6. UK P&P is applied to all orders, P&P to all other countries will incur an additional charge, please contact us for details.*

  7. Shipping is via Royal Mail First Class Signed For, which means that someone needs to be available at point of delivery to sign for the parcel. Please contact us to arrange an alternative means of delivery if this will not be possible, or if you would like your order to be shipped by different means.

  8. Your order will arrive clearly stating that the sender is Personalised Cufflinks. If you would prefer anonymous packaging, please contact us to arrange this.

  9. If you order is defective/faulty, you have the right to return it to us for a full refund. In this instance, please contact us at the earliest convenience.

  10. You can contact Personalised Cufflinks by the following means:

    • Email – info@personalisedcufflinks.co.uk

    • Phone – 07774 293512

    • Post – Personalised Cufflinks, Belletti, West Bay, Maenporth Road, Falmouth, Cornwall, TR11 5HP.

*Please also note that shipping to any location other than UK Mainland is considered export and carriage is charged at cost upon enquiry, a provisional carriage charge is added to your order when placed, this figure is then finalised once the goods are packed and weighed